Shipping Policy

Shipping & Delivery Policy

At LumiLiving, we partner with BobGo — South Africa's trusted multi-courier fulfilment platform — to bring you fast, reliable, affordable delivery nationwide.

Shipping Rates & Delivery Times

We've simplified our shipping to one flat rate per zone so there are no surprises at checkout. The rate below applies to any order under R699. Spend R699 or more and shipping is on us.

Region	Flat Rate	Estimated Delivery
Gauteng (Johannesburg & Pretoria)	R70	3–5 business days
Cape Town & Durban	R85	3–5 business days
Other Main Centres (Bloemfontein, Port Elizabeth, East London, etc.)	R80	3–5 business days
Regional & Remote Areas	R90	5–8 business days
Orders R699+	FREE SHIPPING NATIONWIDE 🎉

💡 Tip: Add just one more item to qualify for free shipping. Your exact shipping cost is shown at checkout before you pay — no surprises.

How It Works

Place your order — Your zone's flat rate is applied automatically at checkout.
Same-day dispatch — Orders placed on a business day are dispatched the next business day.
Track your parcel — You'll receive an email with a tracking number and link once dispatched.
Delivery to your door — Our BobGo courier partner delivers to your address during business hours.

Order Tracking

Once your order is dispatched, you'll receive a tracking notification via email. Track your parcel anytime:

Via the tracking link in your email
On our Track Your Order page
On the BobGo tracking portal

Important Information

All orders are dispatched on the next business day (Monday–Friday). Orders placed on weekends or public holidays ship on the next business day.
Deliveries are made during business hours (Monday–Friday, 8 AM – 5 PM).
Please ensure someone is available to receive and sign for the delivery.
We currently ship within South Africa only.
Delivery times are estimates and may vary during peak periods, public holidays, or due to courier delays.