Shipping Policy
At LumiLiving, we are committed to providing you with fast, reliable, and affordable shipping options for your products. Please review our updated shipping policy below.
Delivery Options & Estimated Times
We partner with leading couriers to ensure your order reaches you safely and efficiently.
| Area | Delivery Option | Estimated Time |
|---|---|---|
| Johannesburg & Pretoria (Main Centres) | Standard Delivery | 2-4 working days |
| Cape Town & Durban (Main Centres) | Standard Delivery | 2-4 working days |
| Other Main Centres (e.g., Bloemfontein, Port Elizabeth) | Standard Delivery | 3-5 working days |
| Regional & Remote Areas | Economy Delivery | 5-7 working days |
Shipping Costs
Shipping costs are calculated based on your order value and delivery location. We aim to keep our rates competitive while ensuring reliable service.
Tiered Shipping Rates:
| Order Value | Johannesburg & Pretoria | Cape Town & Durban | Other Main Centres | Regional & Remote Areas |
|---|---|---|---|---|
| R0 - R199 | R75 | R95 | R120 | R180 |
| R200 - R499 | R50 | R70 | R90 | R150 |
| R500+ | FREE SHIPPING | |||
Note: Delivery times are estimates and may vary based on unforeseen circumstances (e.g., public holidays, extreme weather, courier delays). Final shipping costs will be calculated and displayed at checkout.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your delivery on our courier partner's website.
Important Information
- All orders are processed and dispatched within 1-2 business days.
- Deliveries are made during business hours (Monday to Friday, 8 AM - 5 PM).
- Please ensure someone is available to receive and sign for the delivery at the provided address.
- We currently only ship within South Africa.
If you have any questions regarding our shipping policy, please do not hesitate to contact our customer support team.