About Lumiliving
Your Partner for Innovative Lighting Solutions
Our Story
LumiLiving began with a simple realisation: finding beautiful, energy-efficient lighting that didn’t cost a fortune was surprisingly difficult.
What started as a personal quest for better lighting solutions quickly evolved into something bigger. We recognised that South Africans deserved access to innovative LED technology that combined functionality, style and affordability—without compromising on quality.
In 2025, LumiLiving was born with a mission to transform how people experience light in their everyday environments.
Our Solution-First Approach
Instead of simply categorising products by type, we organise our range according to the real-life challenges they solve:
- Everyday Illumination: reliable, energy-efficient lighting for work and study.
- Mood & Atmosphere: creative options that transform spaces for any occasion.
- Smart Living: innovative technology that integrates with modern lifestyles for convenience and efficiency.
- Outdoor & Security: durable, weather-resistant lighting that enhances safety and extends living spaces outdoors.
This approach means you don’t need to be a lighting expert to find exactly what you need—simply identify your challenge and we’ll guide you to the perfect solution.
Our Mission
At LumiLiving, we believe lighting is more than just functional—it’s transformative. The right light can uplift moods, enhance productivity, create atmosphere and even save you money.
Our mission is simple: to provide South Africans with thoughtfully designed, energy-efficient lighting solutions that enhance everyday life while being kind to both your wallet and the planet.
- Transform ordinary spaces into extraordinary experiences.
- Deliver exceptional quality at accessible prices.
- Embrace innovation in every product we offer.
- Champion sustainability through energy-efficient solutions.
Our Promise to You
Every product at LumiLiving is carefully selected based on strict criteria:
- Thoughtful designs that enhance your space.
- Quality materials that ensure longevity.
- Practical functionality that improves daily life.
- Exceptional value without cutting corners.
- Energy-efficiency that delivers real cost savings.
We don’t just sell products—we stand behind them. That’s why every purchase comes with our satisfaction guarantee and dedicated customer support.
Frequently Asked Questions
1. Can I collect my order from your warehouse?
LumiLiving is online-only. All orders are dispatched via our courier partners from Glen Marias, Kempton Park; we do not offer walk-in or click-and-collect pickup.
2. What are the delivery options and lead-times?
| Area | Service | Estimated Time* |
|---|---|---|
| Johannesburg & Pretoria | Standard | 2 – 4 working days |
| Cape Town & Durban | Standard | 2 – 4 working days |
| Other main centres | Standard | 3 – 5 working days |
| Regional / remote | Economy | 5 – 7 working days |
*Times are estimates; public holidays or courier delays may extend delivery.
3. How much does shipping cost?
Shipping is tiered by order value and location Orders of R500 or more ship free nationwide.
4. Do you ship internationally?
No. We currently deliver within South Africa only.
5. How do I track my package?
Once your parcel leaves our warehouse you’ll receive an email with a tracking link. You can also paste the number into our Track Your Order page.
6. What is your returns & refund policy?
You have 30 days from delivery to request a return, provided the item is unused, in its original packaging, and includes all accessories. Certain electrical items that show signs of installation or tampering are non-returnable.
7. Is there a warranty on LumiLiving products?
Yes—every product carries a 6-month limited warranty against manufacturing defects.
8. Which payment methods do you accept?
We support secure checkout with multiple payment methods: major credit/debit cards and instant EFT. All transactions are encrypted for your safety.
9. Can I change or cancel my order?
If your order hasn’t been packed yet, our support team can help modify or cancel it. Email us as soon as possible with your order number.
10. How do I contact customer support?
- Email: contact@lumiliving.co.za
- Hours: Mon–Thu 09:00-16:30, Fri 08:00-16:00 (GMT+2)
11. Where is LumiLiving based?
Our registered address is 67 Weinberg St, Glen Marias, Kempton Park, Gauteng, South Africa. Please note this location is not open to the public for collections.
12. Do you offer bulk or trade discounts?
For wholesale enquiries (10 units or more of the same SKU) please email us with your requirements and we’ll prepare a custom quote.
Still have questions? Reach out—our team aims to reply within 24 hours on business days.
“With bright regards,”
The LumiLiving Team